Refund policy

RETURN AND EXCHANGE POLICY
(Free shipping on orders over €170)

Withdrawal

In accordance with Royal Legislative Decree 1/2007, of November 16, which modifies the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the consumer assumes the direct cost of returning the goods, except in cases of defect or flaw.

Once Koizora Studio physically receives the returned product at its location and verifies that it meets the previously stated conditions, the refund for the purchase will be processed without undue delay, and in any case, within a period not exceeding 30 calendar days from the date of physical delivery of the item upon exercising the right of withdrawal from this contract. Additionally, please note that Koizora Studio will issue the refund using the same payment method you used for the initial transaction.

If, for any reason, the purchased product has a manufacturing defect or flaw, you must contact Koizora Studio via email at info@koizorastudio.com, attaching a photo of the product’s condition. This will allow us to assess the validity of your request. If the claim is confirmed, the product return will be processed, without prejudice to the provisions of Articles 114 and subsequent of Royal Legislative Decree 1/2007.

Returns

Regardless of the right of withdrawal described above, Koizora Studio wants all our customers to be satisfied with their purchases. Therefore, if you are not convinced, we offer a period of 7 calendar days for exchanges or returns from the date of receipt of your order.

  • The return shipping costs will be the responsibility of the buyer.

  • In case of return, shipping fees paid for the order will not be refunded.

  • Once we receive the returned item, we will verify its condition and proceed with a store credit (with no expiration) that can be used on our online store.

If you wish to exchange for a different size, the return shipping costs will be borne by the buyer, while the cost of shipping the new size will be covered by Koizora Studio, provided that the initial order qualified for free shipping. In this case, you can request only one size exchange with free shipping per order.

If the original order did not qualify for free shipping, then both the return shipping and the new size shipping costs will be the buyer's responsibility.

Size exchanges are subject to stock availability. If the requested size is unavailable, Koizora Studio will not assume responsibility for the return.

Any exchange that is not limited to size (e.g., exchanging for a product in a different color than originally ordered) will be considered a return.

HOW TO PROCESS A RETURN OR SIZE EXCHANGE?

WE MAKE IT SUPER EASY!!!

  1. To request a return, log into your customer account and go to the Orders and Returns section. Select the order for which you want to request a return, choose the items you want to return, and indicate the reason. This section will provide the instructions for processing the return shipment.

    If you need a size exchange, go to your account in the Orders and Returns section and request a size change. You can check in real-time if your size is available, and it will be reserved immediately. However, if there is no stock available, your request will be considered a return and processed accordingly.

  2. In both cases, you will receive an email from the shipping company where you can schedule the pickup date and time at your convenience. You may also choose to drop it off at a nearby drop-off location.

  3. At the end of the process, you will receive a label that you must print and attach to the outside of the package.

  4. If you requested a size exchange, the new item will be shipped once the returned item arrives at our warehouse in perfect condition.

  5. If you prefer to return the item on your own, you can do so through the courier service of your choice. In this case, the buyer assumes all shipping costs. Koizora Studio will not accept collect-on-delivery shipments, and the buyer is responsible for ensuring the package arrives at our location.

The return address is:

Lara Galiana Martín
San Millán 15, 1J, Málaga 29013
Phone: +34 640 27 28 18

IMPORTANT NOTES

  • Returned items must be in their original condition, unworn, unwashed, with all original tags attached, and properly packaged. Items with stains, tears, or damage will not be accepted by Koizora Studio.

  • Koizora Studio reserves the right to reject a return if the stated conditions are not met.

  • You can use any type of external packaging (bag, box, etc.) as long as the shipment is secure.

  • For hygiene reasons, bikinis, swimsuits, and accessories cannot be returned.

  • Returns from the Canary Islands, Balearic Islands, Ceuta, Melilla, and Portugal must be sent by the buyer. Koizora Studio will not cover customs fees or similar costs.

  • Koizora Studio reserves the right to reject a return if the stated conditions are not met.

  • If you have any questions, don’t worry! Contact us via email at info@koizorastudio.com, and our team will be happy to assist you.